Privacy Policy

Information We Collect

When you contact Kabra Eye Hospital, we may collect your name, phone number, email address, preferred appointment time, message, service interest, and basic details needed to respond to your enquiry. If you voluntarily share medical information through a form, WhatsApp, phone call, or email, it is used only to guide appointment coordination and doctor consultation support.

The website may also collect standard technical information such as device type, browser, pages visited, referral source, approximate location, and interaction events through analytics tools.

How We Use Information

We use submitted information to respond to appointment requests, call-back requests, treatment enquiries, billing or insurance questions, and patient support messages. We may also use aggregated website analytics to improve page quality, local SEO visibility, accessibility, and patient education content.

Kabra Eye Hospital does not sell personal information. Medical or appointment-related details are handled with care and shared internally only with authorised hospital staff or doctors where it is needed for patient communication, scheduling, counselling, or follow-up.

Cookies, Google Analytics, And Website Tracking

This website may use cookies and Google Analytics to understand how visitors find and use the site. Analytics helps us see which pages are useful, whether forms are working, and which eye-care topics patients search for in Jaipur. You can manage or block cookies from your browser settings.

Medical Privacy And Online Enquiries

Website information is not a substitute for an in-person eye examination. Please do not use this website for eye emergencies, sudden vision loss, severe eye pain, trauma, flashes, floaters, or chemical injury. In urgent situations, call the hospital directly or visit the nearest emergency facility.

Online responses are meant for appointment guidance and general patient education. A diagnosis, procedure recommendation, prescription, or surgery plan can be confirmed only after clinical examination and required tests at the hospital.

Sharing With Service Providers

We may use trusted service providers for website hosting, form delivery, analytics, communication tools, and appointment support. These providers process information only for the service they provide to the hospital. We may disclose information if required by law, regulation, court order, or government authority.

Data Security And Retention

We take reasonable steps to protect information submitted to the website and hospital communication channels. No internet transmission is completely risk-free, so patients should avoid sending highly sensitive documents unless requested through an appropriate hospital communication channel. Enquiry information is retained only for as long as needed for patient support, appointment records, legal obligations, operational records, or legitimate hospital purposes.

Your Choices

You may contact Kabra Eye Hospital to request correction, update, or removal of website enquiry information where applicable. Some records may need to be retained when required for medical, billing, legal, regulatory, or operational reasons.